Order Statuses in the OMS:
NEW - Order waiting to be processed
PRINTED - Order has been printed and is on warehouse floor
CANCELLED - Order has been cancelled
DESPATCHED - We have despatched the order and can be tracked (if on trackable service)
INVOICED - Order has been shipped and successfully invoiced to your account
INVOICEFAILED - Order has been shipped but we have not processed cost for shipping
FAILED - Rare status when there has been an issue with the system and the order could not be created
ONBACKORDER - All items for the order are not in stock
AWAITINGDOCUMENTATION - We have requested documentation (commercial invoice)
QUERYRAISED - We have raised a query that needs resolving before we can ship
PACKANDHOLD - Shipping / delivery date has been requested
AWAITINGPICKING - Order is waiting to be picked
PICKINGSTARTED - Scanning items for the order is taking place
PICKED - All items scanned and waiting to be packed
FRAUDRISK - Order has come through from your website with High Fraud Risk alert
If you need to track an order:
Step 1 - Go to Orders > Overview
Step 2 - Search order number Note: Hit RESET top right to clear filters.
Step 3 - Click on Actions > Track
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